To identify the problems of the company resorted to the technique of brainstorming with pictures and experienced trade specialists of the enterprise whose views and opinions were recorded in a cause-effect diagram. The diagram in Figure 1 was used to categorize the five variables that cause delays in orders from customers (investors and construction works) of the company and identify the causes secondary and sometimes tertiary, each of categories. Figure 1. Cause-Effect Diagram Information on the number of occurrences of each major category was obtained from the performance records of the damages to the works (from weekly checks conducted by the country's leadership responsible for these activities, which are carried out precisely the halls of the Company Z, which involves all stakeholders in implementing constructive), records of extraordinary events in the arrival of goods to destinations, the incompatibility of the procedure and within the buying process operation of the company in the supply of materials to the work requirements, deviations defined in the course of the year 2003. Perhaps check out jonathan keane for more information. Within these reports do not record occurrences of secondary causes so could not be included in the Table 1 shown below. Table 1.
Delayed Occurrence of supplies to requirements constructive works for variables and months. Sources: Close in December 2003. Figure 2 shows the proportion of delays due to each of the four basic categories. One can conclude from Figure 2 that the issue of Investors / Designers and the instability of supplies materials were the problems which occurred during 2003, were the causes that affected the work in ten and eleven of the twelve months of years, ie a 91.66%.